Recap: TRIB Group 2024 Meeting of the Minds – High Touch User’s Meeting
March 29th, 2024
Were you able to attend our High Touch User’s Meeting at TRIB Group’s 2024 Meeting of the Minds? Thank you! We enjoyed catching up with our valued clients and partners in Albuquerque.
If you’re afraid you might’ve missed out on something special, we hate to break it to you, but you did! But don’t fret—we’ll cover everything you missed in this blog.
During our User’s Meeting, we covered cynergi|suite’s recent major releases, text messaging and A2P 10DLC compliance, updates on Integrated Home Office/Accounting, and a much-anticipated bonus: using AI and ChatGPT to draw insights from your cynergi|suite data.
Major cynergi|suite Releases and Updates
Over the past year, we’ve completed over 100 releases, updates, and fixes aimed at optimizing and refining cynergi|suite, including:
- Inventory Audit Application and Dashboard. Improvements include the ability to swiftly delete bad scans, an advanced phantom scan detection system, code improvements for efficiency and security, descriptive item statuses, sortable columns, dashboard response time improvements, and refined schedule displays.
- Digital Signature Capture. Now available for general release, our team continues to enhance this feature to provide an optimized, efficient experience.
- Enhanced Switch-Out Process. This update allows you to switch out multiple inventory items on an agreement in one go.
- Online Payment Solution. Infrastructure upgrades to cynergi|suite’s Online Payment Solution include performance improvements and security enhancements.
Text Messaging/A2P 10DLC Compliance
A2P 10DLC (Application-to-Person 10 Digit Long Code) is the standard implemented by carriers in the U.S. to regulate SMS communication, ensuring compliance and reducing the risk of carriers blocking text messages.
T-Mobile has recently intensified its enforcement of A2P 10DLC compliance by implementing fines for non-compliance. If T-Mobile detects any messages that violate their policies, they will issue a Sev-0 violation and a non-compliance fine.
Twilio, our partner for cynergi|suite’s messaging capabilities, will immediately block the offending messages.
Understanding T-Mobile Fines
Beginning February 15, 2024, fines for Sev-0 violations will be passed on to non-compliant users. T-Mobile’s fines include the following:
- Tier 1 – $2,000. Phishing, including simulated phishing sent for security testing or similar purposes, smishing, and social engineering.
- Social engineering is a technique used to manipulate someone into sharing private information, like passwords or credit card numbers.
- Tier 2 – $1,000. Illegal content (content must be legal federally and in all 50 states).
- Tier 3 – $500. All other violations in commercial messaging, including but not limited to SHAFT (sex, hate, alcohol, firearms, and tobacco) that do not follow federal and state law and regulations (ex. age-gate).
If your violations are deemed excessive, T-Mobile reserves the right to permanently suspend brands, campaigns, and your company’s access to the T-Mobile network. For more detailed information, we recommend reviewing T-Mobile’s Code of Conduct Section 5: Prohibited Campaign Content.
Are You Registered for A2P 10DLC?
Ensure you’re in compliance by registering for A2P 10 DLC. Our dedicated team has been actively assisting clients with registrations since 2022. If you use cynergi|suite’s text messaging capabilities and haven’t registered yet, please take prompt action. Reach out to your Account Executive for personalized assistance or submit a support ticket.
Be sure you stay up-to-date with RTO and cynergi|suite changes and regulations by signing up for our monthly RTO newsletter—click here to sign up.
Integrated Home Office/Accounting Updates
As recently announced, the modernized version of Mini GL entered beta testing in October and is now available for general distribution.
So, what’s next for modernizing Integrated HO/A?
Our development team is currently working diligently on modernizing the Accounts Payable and Financial Reporting features within Integrated HO/A.
Initially planned for this release, the Purchase Order feature of Integrated HO/A will now be strategically addressed during the ongoing store-side modernization. This adjustment is necessary due to Purchase Order’s intricate integration with various other areas of cynergi|suite.
Bonus: Using AI To Analyze Your cynergi|suite Data
Before we get started, it’s important to consider cybersecurity when utilizing AI tools like ChatGPT for data analysis.
- Security Risk Assessment. Adopting a proactive approach to security and data management can help mitigate risks and protect your organization’s valuable information. Conducting a security risk assessment helps identify potential vulnerabilities and risks associated with using AI tools like ChatGPT.
- Data Management. Proper data classification ensures that sensitive information is protected and only accessible to authorized users. Implementing retention policies and properly offboarding users can help prevent data leaks and ensure compliance with data protection regulations.
- User Access. Setting user access levels correctly on the network and classifying files can prevent unauthorized access to sensitive information.
- SaaS Security. Regularly assessing and monitoring SaaS applications such as Microsoft 365 for risky and failed login attempts can help detect potential security threats.
Using cynergi|suite Data To Create and Analyze Visualizations
- Begin by exporting your cynergi|suite data as a .xslx file. This file is what ChatGPT will use to create and analyze your visualization.
- Upload the .xlsx file to ChatGPT.
- Prompt ChatGPT: Analyze the data. ChatGPT will provide a brief overview of the data in your .csv file.
- Prompt ChatGPT: Provide a visualization of payment terms grouped by age category. ChatGPT will provide a stacked bar chart.
- Prompt ChatGPT: What interesting things do you notice from the visualization? ChatGPT will provide analytical observations based on the chart, such as determining your least popular payment option or payment term preferences by age group.
Learn More: AI and cynergi|suite
Based on interest during the user meeting, we’ll continue to provide greater insights into using ChatGPT to leverage your cynergi|suite data. Be sure to sign up for our RTO newsletter to be the first to know when this information is available.
Set Your Store Apart.
We hope you found this information helpful and enjoyed the user meeting as much as we did.
cynergi|suite is designed to give your RTO business the tools you need to create a better shopping experience for your customers. If you have any questions about the updates discussed in this blog, please reach out to your dedicated Account Executive.
If this is your first time hearing about cynergi|suite, and you want to learn more, simply click here to schedule a demo.