"Our relationship with cynergi|suite and High Touch Technologies began when we were looking for a suitable software platform to manage our 12 rent-to-own (RTO) store locations. We were looking to replace a proprietary system that did not provide us with the flexibility we needed to grow our business in today’s world.
While several vendors would have easily provided us with the software we needed, we decided to choose cynergi|suite and High Touch because they were able to offer a full array of IT solutions in addition to the software we needed. The services we were able to take advantage of include solutions for managing our desktop clients, cybersecurity, and Microsoft Office 365 solutions, enabling our team to work more efficiently with each other.
High Touch’s cynergi|suite software is essential for running our business day-to-day. We have access to more reports than ever, which allows us to make better decisions based on past data. We also employ business intelligence software to create custom reports.
High Touch’s software and added IT services mean that we don’t have to worry about our technology, and when something does break, there’s a support person ready to help. As with any company, if you have poor customer service, no amount of hardware or software is going to make you successful—it’s the people at High Touch that genuinely make them successful."
PMB Rentals had been struggling to find software to manage our storage barn rental companies for years. We had even attempted to build custom software with no success. Finally, the provider we were using told us they would no longer support our existing software, so we were forced to make a change.
After receiving a recommendation from another well-respected business in the rent to own industry, we decided to choose High Touch for their support. The folks at High Touch are willing to listen and work with us through whatever situation or request we have. They are truly business partners. The High Touch team can assist every part of our business from our entry-level collectors on a support issue to our CEO on customizing reports. We get all the attention we need. They care about our business and it shows.
Since we started using High Touch’s services, we started receiving easy to utilize, comprehensive reporting information from the software. It will significantly improve our ability to manage the company and make good decisions in the coming year.