"Nowadays, clients don't want to come to a store to browse inventories or make payments—they want to be able to complete their entire transaction online. cynergi|suite's Online Payment Solution with recurring payments, which we call Autopay at Rent One, has helped us provide our clients with the modern-day experience they expect from a rent-to-own store.
We began adopting the solution back in 2006, and since, it has helped our business immensely. The COVID pandemic further changed clients' buying habits in the RTO industry. Having an online payment solution where clients can securely complete transactions without stepping foot into a store has helped our business stay in line with client buying habits.
One of the most significant ways cynergi|suite has helped our business is with collections. We've found that the process is more convenient for our clients and has improved our on-time renewals. By making Autopay enrollment conditional to promotional offers, we have improved first payment renewals. With Autopay enrollment, our coworkers don't have to make as many collections calls or field as many incoming calls for manual payment processing. Instead, payments are automatically and seamlessly withdrawn from our clients' on-file accounts, eliminating the 'busy work' and allowing coworkers to be more productive.
cynergi|suite has also helped us gather fees more efficiently. Since the fees are automatically calculated and included in the online payment process, there's more transparency and less room for error. Our coworkers feel more confident in explaining and enforcing rental agreement terms. Our clients feel more confident as they have access to their account information through the web or mobile app.
Additionally, we automatically send text reminders to our clients instead of making countless collection calls, which is a much more efficient process for us. When the friendly reminders go out, text-to-pay amounts go up since it is convenient for our clients to text their payment from that reminder.
cynergi|suite helps make our processes easier, which in turn, helps us provide a better experience for our clients and coworkers at Rent One."
"Our relationship with cynergi|suite and High Touch Technologies began when we were looking for a suitable software platform to manage our 12 rent-to-own (RTO) store locations. We were looking to replace a proprietary system that did not provide us with the flexibility we needed to grow our business in today’s world.
While several vendors would have easily provided us with the software we needed, we decided to choose cynergi|suite and High Touch because they were able to offer a full array of IT solutions in addition to the software we needed. The services we were able to take advantage of include solutions for managing our desktop clients, cybersecurity, and Microsoft Office 365 solutions, enabling our team to work more efficiently with each other.
High Touch’s cynergi|suite software is essential for running our business day-to-day. We have access to more reports than ever, which allows us to make better decisions based on past data. We also employ business intelligence software to create custom reports.
High Touch’s software and added IT services mean that we don’t have to worry about our technology, and when something does break, there’s a support person ready to help. As with any company, if you have poor customer service, no amount of hardware or software is going to make you successful—it’s the people at High Touch that genuinely make them successful."
PMB Rentals had been struggling to find software to manage our storage barn rental companies for years. We had even attempted to build custom software with no success. Finally, the provider we were using told us they would no longer support our existing software, so we were forced to make a change.
After receiving a recommendation from another well-respected business in the rent to own industry, we decided to choose High Touch for their support. The folks at High Touch are willing to listen and work with us through whatever situation or request we have. They are truly business partners. The High Touch team can assist every part of our business from our entry-level collectors on a support issue to our CEO on customizing reports. We get all the attention we need. They care about our business and it shows.
Since we started using High Touch’s services, we started receiving easy to utilize, comprehensive reporting information from the software. It will significantly improve our ability to manage the company and make good decisions in the coming year.