Resource Center

Our resource center will feature news, product updates, events, frequently asked questions, and more — everything you need to know to stay up-to-date about cynergi|suite.

Upcoming Release: Inventory Audit Application and Dashboard – Unscanned Inventory

June 27th, 2024

June 27, 2024 | By: High Touch Technologies We’re thrilled to share some exciting updates coming to cynergi|suite’s Inventory Audit Application and Dashboard! These enhancements have been engineered to help further streamline your idle inventory auditing process, making it easier for you to maintain accurate records and improve your business operations. Unscanned Inventory – Exceptions […]

Upcoming Release: Enhanced PAP Options on New Agreement Screen

May 31st, 2024

By: High Touch Technologies We’re dedicated to making your rent-to-own (RTO) business operations as efficient and user-friendly as possible—that’s why we’re thrilled to announce a significant update coming to cynergi|suite: the addition of Pre-Approved Payment (PAP) options to the New Agreement Payment screen. With this enhancement, our goal is to help simplify the payment setup […]

Getting Started: Using AI To Enhance Rent-To-Own Operations

April 30th, 2024

By: High Touch Technologies Are you looking to “magically” revolutionize your rent-to-own business operations without the headache of new hires or a hefty budget line item? Do you want to make your operations more efficient and customer-friendly? You’re in the right place—this is where artificial intelligence (AI) can come in handy. In this blog, we’ll […]

Recap: TRIB Group 2024 Meeting of the Minds – High Touch User’s Meeting

March 29th, 2024

By: High Touch Technologies Were you able to attend our High Touch User’s Meeting at TRIB Group’s 2024 Meeting of the Minds? Thank you! We enjoyed catching up with our valued clients and partners in Albuquerque. If you’re afraid you might’ve missed out on something special, we hate to break it to you, but you […]

How To Correct a Locked Inventory Item Status or Location in cynergi|suite

February 28th, 2024

By: High Touch Technologies Have you ever been in the middle of creating a new agreement and hit a snag due to a stubborn, locked, incorrect inventory item status or location? It can feel like you’re stuck in the mud, but the fix is easier than you might think. In this post, we’ll guide you […]

Optimize Your Year-End: Tips for Using cynergi|suite’s Year-End Accounting and Tax Season Tools

January 31st, 2024

By: High Touch Technologies With the previous calendar year closed, rent-to-own businesses begin the crucial and intimidating process of year-end accounting and tax preparation. Accurate and efficient year-end closing is not only critical for compliance but also for gaining powerful insights into the financial health of your RTO business. Here’s where cynergi|suite helps save the […]

2023 Recap: cynergi|suite

December 28th, 2023

By: High Touch Technologies 2023 was another fast-paced, whirlwind year for everyone in the rent-to-own (RTO) industry. As we wrap up the year, we can’t help but look back on our journey and the strides we’ve made with cynergi|suite. If you’ve kept us with us throughout the year, we’re excited to have you reminisce with […]

Updates to cynergi|suite’s Online Payment Solution

October 26th, 2023

By: High Touch Technologies Improving Your cynergi|suite Experience Are you ready for a smoother, faster, and more secure Online Payment Solution experience? We thought so! We’re thrilled to share the latest enhancements to cynergi|suite’s Online Payment Solution. Our dedicated development team has been hard at work, conducting infrastructure upgrades to help transform your payment processing […]

New Release: Switch Out Multiple Items on an Agreement

August 31st, 2023

By: High Touch Technologies Improving the Switch-Out Process We understand that switching out one inventory item at a time on your agreements can be a time-consuming process. To help make things easier, we’re excited to introduce a game-changing enhancement to cynergi|suite. Say goodbye to individual switch-outs and welcome the efficiency of easily handling multiple-item exchanges. […]

Recap: RTO World 2023

August 29th, 2023

By: High Touch Technologies High Touch User’s Conference and Cybersecurity Roundtable If you had the privilege of joining us in San Antonio for RTO World 2023, we hope you found the conference to be as enlightening as we did. Likewise, if you attended our High Touch User’s Conference, we’re eager to hear your thoughts—please take […]

Preview: RTO World 2023

August 1st, 2023

By: High Touch Technologies Meet Us in San Antonio! Ready for another unforgettable experience this year at RTO World? We certainly are! As your technology partner, we believe it’s part of our job to help you get the most out of your technology investments, including your RTO software. This year, we’re pulling out all the […]

New: Enhanced Descriptions, Sorting, Improved Response Time Coming to Inventory Audit Application and Dashboard

July 7th, 2023

By: High Touch Technologies Helping You Improve Your Idle Inventory Audit Process Are you tired of spending hours managing your idle inventory? Do you wish there was an even easier way to track and organize your merchandise? As your technology partner, we understand the challenges faced by owners, managers, franchisees, and employees in the RTO […]

Feature Preview: Updates to Integrated Home Office Accounting (HOA)

May 31st, 2023

By: High Touch Technologies Empowering Your Financial Management with Integrated HOA Updates In our continuous efforts to enhance your cynergi|suite experience, we’re thrilled to announce upcoming releases and updates to Integrated Home Office Accounting (HOA). These updates will bring a host of new features and improvements to help streamline financial tracking, reporting, and analysis for […]

Protect Your Rent-To-Own Company From Cyberthreats: 9 Essential Tips

May 2nd, 2023

By: High Touch Technologies Don’t Let the Cybercriminals Win As a rent-to-own (RTO) business owner or stakeholder, you know that running this kind of business has its own unique challenges. You already have to deal with all the physical risks of theft, natural disasters, and other potential hazards, but on top of that, there’s a […]

New: Inventory Audit Application and Dashboard Enhancements

April 4th, 2023

By: High Touch Technologies Cleaner Audits and Faster Scans Whether you’re an RTO store franchisee, owner, manager, or employee, you’ll understand the importance, in all its tediousness, of managing your idle inventory. It can be a painfully time-consuming process, but it’s necessary to keep your business profitable. That’s where the Inventory Audit App and Dashboard […]

User Meet-Up: TRIB 2023 Meeting of the Minds Recap

March 7th, 2023

By: High Touch Technologies ICYMI: Updates on Project E, Digital Signature Capture, and Online Payment Solution Plus Cybersecurity Tips for RTO If you were able to make it to our user meet-up at TRIB’s 2023 Meeting of the Minds, thank you! We appreciate you spending the morning with us. If you couldn’t attend, don’t fret—there’s […]

How to Refund Receivables (Customer Credits)

January 27th, 2023

By: High Touch Technologies An Easier Day To Return Customer Credits With cynergi|suite, issuing refunds for receivables, also known as customer credits, is as easy as taking a payment. With a few mouse clicks, you can review a customer’s account information, enter an amount, and return your customer’s receivable balance to their on-file credit card […]

2022 Recap: cynergi|suite and RTO Software

January 10th, 2023

2022 was a busy year for everyone in the RTO industry, and technology was no exception. A busy year can feel like a marathon—it’s a long haul, but it’s exhilarating when you reach the finish line. This year, we made several improvements to cynergi|suite, introduced new integrations, launched a new webinar series, and shared information […]

RTO Software Update Webinar – November 2022

November 17th, 2022

By: High Touch Technologies What’s New In cynergi|suite? Are you looking for the latest news on features and updates for cynergi|suite and rent-to-own (RTO) software? During our November 2022 quarterly update webinar, our RTO software team, including Jan Miller (Director of RTO Sales) and Heath Howard (Director of Software Development), shared development news regarding features, […]

Release Notes: Online Payment Solution

October 28th, 2022

We’re excited to announce changes to cynergi|suite’s Online Payment Solution! With front-end updates to the interface, as well as back-end updates to the way cynergi|suite’s Online Payment Solution works under the hood, managing payments from your customers is about to get more efficient and secure. Note: This is a phased release and will be gradually […]

New Feature: Pay-By-Text (#PAY)

September 27th, 2022

Make It Easier for Your Customers To Make Payments. In the RTO industry, we understand how important your bottom line is. We also understand how challenging it can be to collect payments at times. With that in mind, we’ve developed a new feature to help make managing your RTO business easier—Pay-By-Text (#PAY) gives customers the […]

Feature Preview: Digital Signature Capture

July 12th, 2022

Sign and Complete Rental Agreements Virtually We’re one step closer to helping you create a completely virtual rent-to-own buying experience! With Digital Signature Capture, your customers will have the ability to review, sign, and complete rental agreements virtually via email, including addendums. Managed securely and efficiently within cynergi|suite, Digital Signature Capture makes the buying and […]

How to Read Payment History and Receipts

June 7th, 2022

By: High Touch Technologies There’s More to Payment History and Receipts Than Meets the Eye. Are you familiar with reviewing a customer’s payment history in cynergi|suite? From the Customer Page, you can see an overview of a customer’s payment history, including the payment date, payment amount, and the number of payments left. It’s a good […]

RTO Software Update Webinar – May 2022

June 7th, 2022

By: High Touch Technologies Stay Up-To-Date With cynergi|suite! During our May 2022 webinar, our RTO software team, including Jason Mock, Senior Vice President of Software Solutions, Jan Miller, Director of RTO Sales, Gary Myers, Software Engineering Architect, and Kate Wolf, Senior Business Analyst, shared information and demoed upcoming software updates for cynergi|suite. In case you […]

Automate Your RTO Marketing Using Your cynergi|suite Data

February 25th, 2022

How Easy Would Your Direct-Mail Marketing Be if You Could Automate the Entire Process Using Your cynergi|suite Data? No more scrambling to put together lists. No more papercuts from folding mailers. And definitely, no more licking envelopes. cynergi|suite integrates directly with Darwill, enabling your company to automate your customer marketing, using your existing data, with […]

Managed Services for Rent-To-Own

February 3rd, 2022

Need Help With Hardware, Troubleshooting, or Third-Party Software? Get the comprehensive IT services you need to keep your store up and running. In addition to industry-leading RTO software, did you know High Touch Technologies can provide full-scale technology solutions to help you with your store’s day-to-day IT needs? With a Managed Services package, you get […]

How to Create Promo Days in cynergi|suite

November 22nd, 2021

Promotional Day Deals and Codes for New Agreements Did you know you can create your own promo days and codes in cynergi|suite? Think about all the holidays, customer anniversaries, and special events where you’d like to extend a special deal to your customers. As an example, you’ve probably seen or used a “skip a payment” […]

5 Quick Fixes For Troubleshooting RTO In-Store Network Issues

October 21st, 2021

Tips for Troubleshooting Network Issues Network issues always pop up when it’s most inconvenient for you. Losing connection never seems to happen when you’re having a slow day—it’s while a customer is trying to make a payment, when you’re trying to sign a new agreement, or when you’re in the middle of a lengthy report. […]

7 Omnichannel Tools Every RTO Business Needs

September 30th, 2021

Create a Better Buying Experience. How does buying a product or initiating an agreement online compare to your in-store shopping experience? A successful rent-to-own (RTO) enterprise requires more than just an online shopping cart and a brick-and-mortar store. Customers need to be able to find your business online, research products, and complete transactions. RTO stores […]

How To Prepare Your RTO Store Technology for Severe Weather

August 20th, 2021

Electronics and Water Don’t Mix. Hurricanes, tropical storms, and severe thunderstorms can have devastating effects on unprepared rent-to-own stores. With the proper preparation, you can stay a step ahead of the storm to help ensure that your files, data, and equipment are protected from Mother Nature. Headquartered in Tornado Alley, we’ve learned a thing or […]

RTO World 2021

July 23rd, 2021

Headed to RTO World? So are we! It’s been a while, and we’re excited to meet up and chat about all things technology, software, and communications with our friends in the rent-to-own industry. If you’re planning on attending, be sure to stop by Booth 600 and see us. Our team will be available for one-on-one […]

Unified Communications for Your Business

April 20th, 2021

Mitel MiCloud Connect Phone System for RTO Your business needs a comprehensive phone system that helps your customers reach you, enables you to stay in touch with your customers, and above all, gives you the tools you need to get things done. Mitel MiCloud Connect is a complete cloud-based business communications and collaboration solution that […]

Meet the New cynergi|suite University

March 31st, 2021

By: High Touch Technologies We’re excited to announce that the new, fully-modernized cynergi|suite University is up and running! We’ve improved upon the individual PDFs and videos that have been the cornerstone of cynergi|suite training for years. Our new cynergi|suite University is a complete learning management system (LMS) geared towards the next generation of rent-to-own employees, […]

March 2021 Update: Inventory Audit Application and Dashboard

March 19th, 2021

We’re excited to announce important functionality and usability updates for the cynergi|suite Inventory Audit Application and Dashboard! We’ve Heard You When making fixes, updates, and/or enhancements to our software and mobile applications, we take your suggestions seriously. Based on customer feedback and support tickets, we’ve been working on updates and bug fixes for the recently […]

Send Us Real-Time Feedback: New Customer Satisfaction Surveys

February 19th, 2021

We’re excited to introduce a simple, new way for you to let us know how we’re doing as a technology partner! Through our new customer satisfaction surveys, you can provide genuine, real-time feedback about your cynergi|suite experience with the literal click of a button. You’ve probably received customer surveys from companies before, or at least […]

2020 cynergi|suite News You Might’ve Missed

January 19th, 2021

There’s no doubt about it—2020 was a big year for cynergi|suite! From a flashy new website to a hard-working mobile app and back-end improvements, 2020 set the stage for the future of the cynergi|suite rent-to-own (RTO) software platform and RTO business technology. What’s even more exciting? Our 2020 improvements were an appetizer for the big […]

Coming Q1 2021: New cynergi|suite University

December 18th, 2020

It’s time to get excited about training again—in the first quarter of 2021, we’ll be releasing an all-new cynergi|suite University! Back when we released the cynergi|suite in 2013, online learning and training looked quite different from today. At that time, we sought to revolutionize RTO software. Not only did we engineer a brand-new RTO software […]

New Release: Inventory Audit Application and Dashboard

November 13th, 2020

Wichita, Kan. — (November 5, 2020) — cynergi|suite has a shiny new mobile application and dashboard that’s ready to help rent-to-own businesses evolutionize the way they conduct idle inventory audits, saving companies time, money, and valuable resources. We’re excited to introduce the Inventory Audit Application and Inventory Audit Dashboard. A regular idle inventory audit is […]

Investing in Our Software, Partnerships and Future

September 2nd, 2020

Wichita, KS — (September 2, 2020) — We’re excited to announce a new website, refreshed branding and a bunch of new features we have in store for cynergi|suite! “We’re proud of our roots in this industry—High Touch was founded over 35 years ago to serve the RTO industry,” states Derrick Nielsen, President and CEO of […]

Managing Your RTO Business During the Coronavirus Outbreak

March 18th, 2020

As the coronavirus outbreak continues to affect the way RTO businesses operate, we have compiled some essential tips and resources for managing due dates and discounting payments. We will continue to compile this list of resources as we field common questions during the outbreak. This reference page contains information for the following: Managing Your RTO […]

High Touch Technologies Announces Release of Mobile KPI App for cynergi|suite Users

May 19th, 2015

Wichita, KS – High Touch Technologies’ cynergi|suite, a web-based software application, announced today during the APRO National Conference and Trade Show in Daytona Beach, FL the release of a mobile application providing dealers in the Rent-to-Own (RTO) industry instant access to store performance data on their Smartphone or Tablet. “Strategic use of mobile devices have […]

High Touch Technologies Makes cynergi|suite Available to the Marketplace

December 19th, 2012

Wichita, Kan. – High Touch Technologies will deliver its new RTO POS application, cynergi|suite, to the marketplace beginning Q1, 2013. A number of implementations are already scheduled for Q1 and the solutions delivery team is in the process of scheduling migrations for the remainder of the year. According to Wayne Chambers, Chief Executive Officer of […]

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