In the RTO world, staying in contact with your customers is everything. Phone calls offer direct communication, but you can also end up in an inefficient, endless game of phone tag. Email doesn’t always get the urgency across.
What’s the solution?
cynergi|suite includes 2-Way Text Messaging to help you stay in contact with your customers. Plus, with Pay-By-Text, you can easily collect payments via SMS text message.
Whether for payment reminders, collections, or marketing, cynergi|suite can manage your business-to-customer text messages within its software platform. Plus, since cynergi|suite is cloud-based, you can communicate professionally with your customers from any device with the application installed.
cynergi|suite's 2-Way Text Messaging provides an efficient, professional avenue for communicating via text message with your customers. Since it’s included in the platform, no personal cell phones are needed, and no personal call logs to sift through.
You can easily access 2-Way Text Messaging on the Collections screen. From within the feature, you can choose to set up automatic text messaging or manually create and send a text message. There are no software development skills needed to get started, either. Just click, add cynergi|suite data fields, type your message, and send.
2-Way Text Messaging includes features, such as:
With cynergi|suite’s Pay-By-Text capabilities, customers can make payments directly from their phones via text messaging. Using the integrated 2-Way Text Messaging feature, you can send a payment reminder via text directly to the customer’s on-file cell phone number.
After receiving the text, the customer can respond with a #PAYLATE, #PAYTODAY, or #PAYTM to complete a payment in real-time with their on-file credit card.Learn More About Pay-By-Text
2-Way Text Messaging records your text message conversations with customers as part of their call history. When reviewing a customer’s call history, you view a list of text messages sent and received, including opt-in and opt-out messages.
cynergi|suite is loaded with features that help RTO businesses get the job done. Visit our Features page to learn more about the communication and reporting tools cynergi|suite has to offer your business.More About Features