2-Way Text Messaging

In the RTO world, staying in contact with your customers is everything. Phone calls offer direct communication, but you can also end up in an inefficient, endless game of phone tag. Email doesn’t always get the urgency across.

What’s the solution?

cynergi|suite includes 2-Way Text Messaging to help you stay in contact with your customers. Plus, with Pay-By-Text, you can easily collect payments via SMS text message.

Whether for payment reminders, collections, or marketing, cynergi|suite can manage your business-to-customer text messages within its software platform. Plus, since cynergi|suite is cloud-based, you can communicate professionally with your customers from any device with the application installed.

Keep the Dialogue Moving

cynergi|suite's 2-Way Text Messaging provides an efficient, professional avenue for communicating via text message with your customers. Since it’s included in the platform, no personal cell phones are needed, and no personal call logs to sift through.

Using 2-Way Text Messaging

You can easily access 2-Way Text Messaging on the Collections screen. From within the feature, you can choose to set up automatic text messaging or manually create and send a text message. There are no software development skills needed to get started, either. Just click, add cynergi|suite data fields, type your message, and send.

2-Way Text Messaging includes features, such as:

  • Integrated opt-in/opt-out tools with verification code
  • Auto-responses available for current balance on agreements, payoff amount, and more
  • Profanity filtering with logging and reporting capabilities.

Pay-By-Text (#PAY)

With cynergi|suite’s Pay-By-Text capabilities, customers can make payments directly from their phones via text messaging. Using the integrated 2-Way Text Messaging feature, you can send a payment reminder via text directly to the customer’s on-file cell phone number.

After receiving the text, the customer can respond with a #PAYLATE, #PAYTODAY, or #PAYTM to complete a payment in real-time with their on-file credit card.

Learn More About Pay-By-Text

Recording and Viewing Text Messages

2-Way Text Messaging records your text message conversations with customers as part of their call history. When reviewing a customer’s call history, you view a list of text messages sent and received, including opt-in and opt-out messages.

Learn More About cynergi|suite's Features

cynergi|suite is loaded with features that help RTO businesses get the job done. Visit our Features page to learn more about the communication and reporting tools cynergi|suite has to offer your business.

More About Features

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