24/7/365, U.S.-Based Support

Just as your customers rely on a trustworthy RTO business, you deserve a technology partner who is dependable and committed to your success.

Our expert support technicians are always within reach, just a form submission or phone call away. Located in our Wichita, Kan.-based support center, the cynergi|suite Support team can assist with any issue you run up against, such as solving software problems, answering process questions, calibrating hardware, and training staff.

What to Expect

Your technology should work for you, helping your company meet its goals easily and effectively. When you choose cynergi|suite, you’re choosing functionality, reliability, security, and compatibility.

Dependability. cynegi|suite is backed by over 40 years of software engineering expertise, specifically for the RTO industry, and we understand the need to have a platform that works for you around the clock.
Communication. In case of a technology disruption or failure, our friendly support technicians are available to help support your business. While rare, we actively monitor cynergi|suite for potential errors to notify affected customers proactively.
Peace of Mind. With cynergi|suite, you have the backing of a dedicated support team, on-site engineers, and solutions architects. Most issues can be resolved remotely, ensuring you can swiftly get back to business without waiting for a technician.
Partnership. In addition to cynergi|suite, High Touch can function as your complete technology partner, offering IT solutions, including managed services and cybersecurity, custom software development, website services, and enterprise resource planning. Learn more.

Contact Support

Standard business hours for RTO software support are Monday to Friday, 8:00 a.m. to 6:00 p.m. CT, and Saturday, 8:00 a.m. to 5:30 p.m. CT. For specific information regarding after-hours and emergency support services, please refer to your individual license and/or service level agreement.

To submit a support ticket, fill out the form below or contact us at 855-296-3744.

Submit a Support Ticket

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Dedicated Account Executives

As a cynergi|suite customer, you’ll have access to a dedicated Account Executive to ensure your business’s needs are met.

Donna DiTrani

Donna has over 15 years of experience serving software clients in the RTO industry. She has a unique, personable view of technology, helping businesses uncover innovative solutions.

Doug Funk

Doug brings over 20 years of RTO knowledge to the High Touch team. With experience dating back to RSSS, Doug is skilled in helping RTO companies employ new technology and software solutions to help meet their business needs. Doug currently serves on the APRO Vendor Advisory Committee.