Stop Chasing Dead Ends
In the rent-to-own (RTO) business, time is money.
Whether you’re collecting a payment, following up on an account, or just verifying customer details, every extra step your team has to take adds up. Too often, this means wasted time chasing down wrong phone numbers, outdated addresses, or dead ends.
To help make things easier, we’re excited to debut Reverse Customer Lookup, the newest cynergi|suite feature designed to help you find the right person faster, reduce wasted effort, and improve collection results.
What Is Reverse Customer Lookup?
With cynergi|suite’s Reverse Customer Lookup feature, your team can instantly access verified customer information tied to a phone number. This information includes:
- Current and previous addresses
- Alternate phone numbers
- Known associates connected to the customer
Instead of digging through multiple systems or relying on guesswork, store staff can pull up accurate, real-time information in seconds.
For example, imagine your collector is about to call a customer with a past-due balance. Instead of hitting voicemail after voicemail, they use Reverse Customer Lookup and discover an alternate verified number. That one click helps save time, lower frustration, and keep the account on track.
Improve Collection Outcomes
When your team has the right information up front, they can be more productive and effective. Reverse Customer Lookup equips your staff with accurate contact details before they even pick up the phone, which means:
- Fewer wasted calls
- Faster customer connections
- Stronger collection results
- An improved bottom line
By cutting down on dead ends, your staff can focus on what really matters—resolving accounts, strengthening customer relationships, and improving cash flow across the business.
How Much Does Reverse Customer Lookup Cost?
When it comes to running your RTO business, we know that every dollar counts. Reverse Customer Lookup is available on a simple, pay-as-you-go model—just $0.17 per lookup. Instead of paying for a block of searches you may never use, you’re only charged when you actually need the tool.
There’s no long-term commitment locking you in and no wasted spend sitting on the shelf. For many stores, the feature practically pays for itself the first time it helps close a tough collection.
Getting set up is quick and straightforward, and once you’re connected, you’re free to use Reverse Customer Lookup as often—or as sparingly—as your business requires. Whether you run a single store or manage dozens of locations, it’s designed to scale with your needs while keeping costs predictable and manageable.
Set Your Store Apart.
Reverse Customer Lookup isn’t just about saving time—it’s about giving your team an advantage. Faster connections lead to improved collections, stronger customer relationships, and more efficient operations.
At High Touch, we’re committed to providing tools and technologies, like cynergi|suite’s new Reverse Customer Lookup feature, that help your RTO business run smarter and more profitably.
Ready to Get Started?
Reverse Customer Lookup is available now in cynergi|suite.
- Existing Customers. Contact your dedicated Account Executive to activate this feature.
- New to cynergi|suite? Contact us to learn more about how our industry-leading platform—and features like Reverse Customer Lookup—can help transform your RTO business.