High Touch Technologies (“we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you interact with cynergi|suite, our website, software, and related services.

This policy applies to information collected through cynergi|suite, associated websites, and any related applications or services operated by High Touch Technologies.

Information Collection, Use, and Sharing

We are the sole owners of the information we collect. We only have access to and/or collect information that you voluntarily provide via email, software interactions, authentication processes, or other direct contact with us. We will not sell or rent this information to anyone.

We may collect information, including, but not limited to:

  • Name, email address, phone number, and company information
  • Account login and authentication information
  • Phone numbers used for SMS authentication
  • Communications with our team (such as support requests)

When you log in to cynergi|suite using authentication services such as Auth0, we may collect and process information necessary to verify your identity, including one-time passcodes (OTP) sent via SMS.

We will use your information to respond to you regarding the reason you contacted us, to provide and support cynergi|suite, and to improve our services. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request or operate our services. For example, we may share information with trusted providers that support authentication, hosting, or messaging services.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

SMS Communications

If you choose SMS authentication when logging in:

  • You will receive transactional text messages to verify your identity.
  • Message frequency varies based on your login activity.
  • Message and data rates may apply.

You may opt out at any time by replying STOP to any message. After doing so, you will receive confirmation that you have been unsubscribed and will no longer receive SMS messages unless you choose SMS authentication again.

If you are experiencing issues, you may reply HELP for assistance or visit: https://cynergisuite.com/support/

Carriers are not liable for delayed or undelivered messages.

Your Access to and Control Over This Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you (subject to applicable requirements).
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information, your information is protected both online and offline.

Wherever we collect sensitive information, it is encrypted and transmitted to us securely. You can verify this by looking for a lock icon in the address bar and “https” at the beginning of the web address.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Access to personally identifiable information is limited to employees who need the information to perform a specific job, such as customer service, support, or marketing. The computers and servers in which we store personally identifiable information are kept in a secure environment.

Cookies

We use cookies on our website. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve access to our site and identify repeat visitors. Cookies also enable us to track and target user interests, enhancing the experience on our site. Usage of a cookie is not linked to any personally identifiable information.

Links

Our website, software, and mobile applications may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage users to read the privacy statements of any other site that collects personally identifiable information.

Updates

We may update this privacy policy from time to time. Any changes will be posted on this page.

Contact Us

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-326-6059 or via our Support page: https://cynergisuite.com/support/