5 Quick Fixes For Troubleshooting RTO In-Store Network Issues

October 21st, 2021

Tips for Troubleshooting Network Issues

Network issues always pop up when it’s most inconvenient for you. Losing connection never seems to happen when you’re having a slow day—it’s while a customer is trying to make a payment, when you’re trying to sign a new agreement, or when you’re in the middle of a lengthy report.

Unfortunately, if your network goes down, do you know what to do to get back online? Often, getting back up and running is as simple as checking your connections or restarting your equipment. Here, we’ll point out a few things you can do to help get your network back up and running quickly.

Quick Tip: While testing the network issues below, someone at your store should be on the phone with your internet service provider (ISP) to see if there’s an ongoing outage in your area. Unfortunately, no amount of troubleshooting or support will get your store back online if the internet is out in your area.

5 Quick Fixes for Troubleshooting In-Store Network Issues

1.     Are all of your computers down, or just one?

If all your computers are down, and you can confirm that there isn’t an ongoing ISP outage, you can most likely pinpoint the issue to your switch. Unplug the power cord from the wall, wait at least 15 seconds, and then plug the switch back in to restart your switch.

2.     Has there been a recent power outage?

Power surges can occur during a storm if there’s a lightning strike, following a storm when power is restored, or if there’s an underlying issue with the electrical wiring in your store. If you think you might have experienced a power surge, reboot your modem by unplugging the power cord, waiting at least 15 seconds, and plugging the power cord back in. Ensure the modem is powered on and test your connection.

3.     Is your router functioning correctly?

Even if all the lights are on and it looks like it’s functioning properly, you may need to restart your router to resolve network connectivity issues. In most stores, your router should be located near your modem. Unplug the power supply to your router, wait at least 15 seconds, then plug it back in.

4.     Are your cables plugged in properly?

Sometimes, for magical, bizarre, unimaginable reasons, cables can become loose or unplugged. Lightly pull and push the cables on both ends to make sure they’re properly seated and connected. Be sure to test all the cabling for your system, that goes for switches, routers, modems, computers, printers, and everything in between.

5.     Have you tried everything?

Contact your IT support if you’ve checked your equipment, made sure your cables were connected, and confirmed there isn’t an ISP-related outage.

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