User Meet-Up: TRIB 2023 Meeting of the Minds Recap

March 7th, 2023

By: High Touch Technologies

ICYMI: Updates on Project E, Digital Signature Capture, and Online Payment Solution Plus Cybersecurity Tips for RTO

If you were able to make it to our user meet-up at TRIB’s 2023 Meeting of the Minds, thank you! We appreciate you spending the morning with us.

If you couldn’t attend, don’t fret—there’s plenty of time to catch up with us here.

During the meet-up, we shared updates on some exciting upcoming projects for cynergi|suite, as well as highly anticipated updates on projects such as the release of Digital Signature Capture. We also discussed some important cybersecurity tips for RTO businesses.

cynergi|suite Project E Updates

Our Development team has been on fire lately, working tirelessly to help improve the platform. In January 2023, the team logged a record number of hours and is on track to log over 20,000 hours this year.

As a result, we’re getting closer to the finish line with updates to HO/HOA:

We’re also excited to announce updates coming to the store side of cynergi|suite. Our team is working hard to revamp the Customer module, which is nearly 50% complete. We’re also tackling the Inventory module, which is 20% done.

Additionally, as part of our commitment to customer feedback, we’ve started including client subject matter experts in our research and development process.

To ensure you remain up-to-date with all things cynergi|suite, be sure you’re signed up to receive our monthly newsletter, event invitations, and critical announcements—contact your Account Manager to learn more.

Feature Release: Digital Signature Capture

During the presentation, the High Touch announced that the much-anticipated Digital Signature Capture feature would soon be released for cynergi|suite!

With Digital Signature Capture, your customers can review, sign, and complete agreements virtually, including addendums.

This feature is free to use for customers with an existing cynergi|suite subscription, with no limits—compare that to third-party companies that charge hundreds of dollars per location, including limitations on volume and data storage. By our estimates, it’s plausible for a 10-store company to save around $3,500 per month.

Plus, Digital Signature Capture is fully integrated with cynergi|suite.

While it’s free to use, Digital Signature Capture requires some pre-work, including updating customer records, limited development work on your forms, and updating your legal disclaimer. Contact your Account Manager to learn more about implementing Digital Signature Capture for your RTO business.

Recent Enhancements: Online Payment Solution

Our team has been working hard to make collections easier and more secure for RTO businesses with recent enhancements to cynergi|suite’s Online Payment Solution.

Jan Miller (Director of Sales – RTO) showcased many of the feature’s updates during the presentation. cynergi|suite’s Online Payment Solution’s updated interface and back-end enhancements ensure faster, more efficient, and more secure processes to help take some of the burden off your individual store employees and empower your business with seamless payment and collection capabilities.

Learn more about the recent enhancements to cynergi|suite’s Online Payment Solution.

On Your Radar: Cybersecurity

As a comprehensive technology partner, cybersecurity is a top concern for High Touch. The presentation shared some staggering statistics on how human error is the cause of most cybersecurity breaches.

To combat cyber threats, the team suggested some helpful tips like using basic cybersecurity technology, implementing an incident response plan, providing security awareness training to employees, and more

Learn more about cybersecurity solutions for your business.

Set Your Store Apart.

We’re excited about everything in store for cynergi|suite—businesses in the RTO industry can soon leverage these tools and practices to enhance their operations, protect their business, and provide a better customer experience.

If you have any questions about any of the enhancements and new features coming to cynergi|suite, contact your dedicated Account Executive.

If this is your first time hearing about cynergi|suite, and you want to learn more, simply click here to schedule a demo.

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