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Managing Your RTO Business During the Coronavirus Outbreak

March 18th, 2020

As the coronavirus outbreak continues to affect the way RTO businesses operate, we have compiled some essential tips and resources for managing due dates and discounting payments. We will continue to compile this list of resources as we field common questions during the outbreak.

This reference page contains information for the following:

Managing Your RTO Business

cynergi|suite

Adjusting payments and due dates

Processing credit card payments remotely

First Data does not offer a remote web portal for processing payments. If your system relies on First Data for integrated payment process, and if you need remote credit card processing capabilities for your business, High Touch recommends utilizing a third-party option such as Square or PayPal Here. When selecting a third-party provider, processing rates may vary by company. If your system has integrated credit card payments (ICC) through First Data, you will need to contact High Touch support to disable the integration prior to utilizing a third-party processor.

Version 12.5 (v12.5)

Adjusting payments and due dates

Version 15

Adjusting payments and due dates

Processing credit card payments remotely

Support/Contact Us

Thank you in advance for your patience as we continue to provide the best service we can throughout the outbreak. If you have any questions, or if you need assistance with your RTO software, please contact our Support team or your Account Manager.

High Touch Support

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