January 10th, 2023
2022 was a busy year for everyone in the RTO industry, and technology was no exception. A busy year can feel like a marathon—it’s a long haul, but it’s exhilarating when you reach the finish line.
This year, we made several improvements to cynergi|suite, introduced new integrations, launched a new webinar series, and shared information about ongoing modernization efforts for our industry-leading RTO software.
Did you miss something? Catch up with us as we share highlights from 2022.
New for 2022, you can securely automate your direct mail marketing efforts using your existing cynergi|suite data.
No more folding letters, more targeted advertising, and best of all, no more licking envelopes—new integrations with Darwill and wowbrands allow you to set up direct mail campaigns where materials are automatically sent to customers based on their actions or buying behaviors.
Examples of campaigns include paid-in-full letters, new agreement letters, birthday cards, collection letters, and more.
Learn More: Marketing Integrations
This year, our team, including product development, sales, and company leadership, began delivering quarterly webinars to help keep you up-to-date on all things cynergi|suite and RTO software. These quarterly webinars provide updates on upcoming releases, cynergi|suite modernization efforts, and news about our team and support.
In case you missed one, click here to view our May and November RTO Update webinars.
Stay tuned for more information as we announce our first webinar for 2023.
Following Hurricane Ian’s catastrophic landfall in Florida, the High Touch team helped Shahid Durrani get his RTO stores back up and online.
Read the Story
Released in September, cynergi|suite’s Pay-By-Text (#PAY) feature makes it easier for customers to make payments. Instead of going to the store to make payments or logging into a specific webpage, customers can simply make a payment by responding to a text message.
All you need to do is send the text message via cynergi|suite. Then, the customer responds with a specific #CODE to make a payment using the credit card that’s already on file.
Learn More: Pay-By-Text
In November, we introduced improvements to cynergi|suite’s Online Payment Solution. The updates included enhancements to the Online Payment Solution’s front-end and back-end with security and usability in mind.
Now, it’s easier to make and process payments, add new payment information, and set up recurring payments.
Release Notes: Online Payment Solution
There’s a ton to be excited about in 2023, like Digital Signature Capture, continued modernization, and ongoing webinars—stay tuned.
If you have any questions about any of the updates detailed in this blog, contact us or reach out to your dedicated Account Executive.
If this is your first time hearing about cynergi|suite, and you want to learn more, simply click here to schedule a demo.